ngwe88 Privacy Policy

This Privacy Policy ("Policy") applies to all players and visitors in Myanmar who use the ngwe88 platform. It explains what data we collect, how we use it, who we share it with, and how your privacy rights are protected. By continuing to use the ngwe88 platform, you are considered to have accepted the terms set out in this Policy.

1.1 Data You Provide Directly

When you register an account on ngwe88, make a deposit, or contact our support team, we receive the following information—

• Name and date of birth (to verify you are 21 or older)
• Contact information — email address
• Payment information — account numbers linked to KBZPay, Wave Money, or AYA Pay
• National registration card or citizenship verification card details provided for KYC (Know Your Customer) verification
• Support ticket records and communication history

1.2 Data Collected Automatically

When you use the platform, some technical data is collected automatically—

• IP address and device type
• Browser type and language settings
• Login time, logout time, and session duration records
• Game History — games played, bet amounts, win/loss records
• Deposit / withdrawal frequency and amount records
• Session cookie and decision token records

1.3 Information Received from Third Parties

For KYC verification, your personal information may be checked against legally authorised verification services. Information received in this way is protected in accordance with this policy.

We use the information we collect only for the following purposes—

1. Account Management — to create, verify and maintain your account
2. Payment Processing — to process deposit / withdrawal transactions
3. KYC and Security Checks — to prevent fraudulent financial activity
4. Customer Support — to respond to your enquiries
5. Responsible Gaming — to identify gaming patterns and provide support where needed
6. Platform Improvement — to improve our services
7. Legal Compliance — to operate in accordance with applicable laws

We do not sell your personal information, and we never share it with third parties for external advertising purposes.

3.1 Service Providers

Our service providers handle your information only according to our instructions and are not permitted to use it for their own purposes—

• Payment processing services (KBZPay, Wave Money, AYA Pay and related providers)
• KYC/AML verification services
• Server and cloud infrastructure services
• Customer support software providers

3.2 Legal Requests

If a legal investigation or court order requires a request from the relevant authorities or a government department, we are obliged to respond in accordance with the law. When doing so, we will make every effort to notify you in advance to the extent permitted by law.

3.3 No Sale of Data

We will not sell your personal information to advertising companies, data brokers or any third-party company for payment.

The ngwe88 platform uses cookies and similar technologies to improve your browsing experience—

• Essential Cookies — required for maintaining login sessions and security
• Functional Cookies — to remember your language and settings
• Analytics Cookies — to understand platform usage patterns (no personal data is identified)

You can block cookies through your browser settings, but doing so may prevent some platform features from working correctly.

We apply technical and organisational security measures to protect your personal information—

• SSL/TLS Encryption — all data transfers between your browser and our servers are encrypted
• Firewall and Access Controls — to prevent unauthorised access
• Password Hashing — your password is never stored in plain text
• Data Segregation — payment information and game records are stored in separate, secure locations
• Access Auditing — staff access to data is regularly reviewed
• Security Audits — regular security reviews are conducted by external specialists

We retain your information only for the following periods—

• Account Information — for as long as your account exists and up to 5 years after closure (as required by law)
• Payment Records — up to 7 years in accordance with AML legal requirements
• Game Records — up to 5 years for responsible gaming checks and dispute resolution
• Support Communication Records — up to 2 years after the communication is concluded

Once the retention period expires, your information is securely deleted or anonymised.

Every Myanmar player using our platform has the following rights—

• Right to Access — You can request to view the personal data we hold about you
• Right to Rectification — You can request that incorrect data be corrected
• Right to Erasure — You can request that your data be deleted, as long as it does not conflict with legal requirements
• Right to Restrict — In certain cases, you can request that we limit how we handle your data
• Right to Portability — You can export your data in a readable format
• Right to Object — You can object to certain ways we handle your data

To exercise any of these rights, email us at [email protected]. We will respond within 30 days of receiving your request.

ngwe88 is accessible to players aged 21+ only. We will never knowingly collect personal data from anyone under 21. If we become aware that a minor has accessed our platform, we will immediately close that account and delete the relevant data.

We may update this privacy policy from time to time. Before making any major changes, we will notify you by—

• Posting a clear announcement on the platform
• Notifying players by email
• Updating the "Last Modified" date on this policy page

If you continue using the platform after an announcement, you are considered to have accepted the updated policy.

If you have any questions or requests regarding this privacy policy, you can reach our data protection team—

• Email: [email protected]
• Live Chat: Myanmar-language Live Chat on the platform — available 24 hours, 7 days a week

Our customer support team is ready to carefully answer your privacy-related questions in Myanmar language.